RETURNS

We hope you love your order, but if something isn’t quite right, you can return it within 14 days of receiving your item. Here’s everything you need to know, Muse:

WHAT CAN I RETURN?

Items must be unworn, unwashed, and in original condition with all tags attached.

We can’t accept returns with marks (makeup, deodorant, fake tan, etc.).

Items labelled Non-Returnable can’t be returned.

Online orders can’t be returned in-store.

Store purchases can be returned in-store within 14 days.

Faulty item?

Let us know within 48 hours with your order number and clear photos.

Faults reported within 3 months are reviewed; after that, it’s likely general wear and tear.

How to start a return

1) Head to our Returns Portal online.

2) Enter your order number and email.

3) Choose what you’d like to return or exchange.

4) Pick a shipping method and get your QR code.

5) Drop your parcel off at your chosen location.

Return Costs

Return postage is deducted from your refund, and please note that original shipping fees and Swap Protect aren’t refundable.

Refunds

Processed back to your original payment method.


Allow up to 14 days for your refund to appear once approved.

Need helP?

Our team is always here: orders@oddmuse.co.uk