PLEASE NOTE: Our customer service team work hard, Monday-Friday from 9:00AM-5:30PM (GMT). We will always respond as quickly as possible, but we appreciate your patience at this time.


Can I cancel my order?

We pack our orders fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount. Please contact with your order number and wait 72 hours for a response.

Please note: we cannot guarantee modifications before dispatch.

Can I exchange my order?

Yes of course Find all exchange information here.

What is your returns policy?

Our returns forms are available on site, please find all returns information here.

Can I return sale?

Please note that items bought in sale or outlet are not eligible for a return OR exchange, only credit note.

Do I have to pay for postage if I have to return an item?

Yes, you have to cover postage for a return. Odd Muse will cover posatge if the item is faulty, however, this is subject to our returns policy that you can find here.

Do we pay for customs, duties and taxes?

Odd Muse London is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

What do I do if an item is faulty or incorrect?

Please email our customer services team at with your order number as well as any detail, images or exchange preferences.

What if I want an out of stock item?

We regularly update our page with new stock, or returned stock. You can sign up to your size on the chosen product and be notified when it becomes available.