Odd Muse London 14-Day Returns Policy
At Odd Muse London, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:
1. Eligibility for Returns
1.1. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
1.2. Items that are marked as "Final Sale" or "Non-Returnable" are not eligible for returns.
2. Initiation of the Return
2.1. To initiate a return, please follow these steps:
- Access our Returns Portal online.
- Provide your order number and email address.
- Select a reason for return.
- Choose Self-Shipping or pre-paid label. If you chose pre-paid label, the total for this label will be deducted from your refund.
3. Return Shipping
3.1. You are responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item.
4. Inspection and Approval
4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.
4.2. If the return is approved, we will process your refund.
5. Refund Process
5.1. Refunds will be issued in the same form of payment used for the original purchase.
5.2. Please allow up to 10 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.
6.1. Odd Muse London does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.
7. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at firstname.lastname@example.org
8. Changes to the Returns Policy
Odd Muse London reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Odd Muse London, you acknowledge that you have read and agreed to this 14-day returns policy.