Refund policy

Odd Muse London Returns Policy

At Odd Muse London, we’re committed to delivering high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, you may return your item within 14 days of receipt, subject to the following terms and conditions:

1. Eligibility for Returns

1.1. Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact. Returns will not be accepted if the item shows signs of wear, including marks from makeup, deodorant, fake tan, or similar.

 

2. Initiation of the Return

2.1. To initiate a return, please follow these steps:

 

  • Access our Returns Portal online.
  • Provide your order number with the # and your email address.
  • Select the item(s) you'd like to return.
  • Choose whether you'd like to Return, Exchange or receive Store Credit for each item.
  • Select the shipping method you prefer and receive a QR code.
  • Take your parcel to the nearest drop off point.

 

3. Return Shipping

3.1. You are responsible for the cost of return shipping. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item.

 

4. Inspection and Approval

4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

4.2. If the return is approved, we will process your refund.

 

5. Refund Process

5.1. Refunds will be issued in the same form of payment used for the original purchase.

5.2. Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

 

6. Exclusions

6.1. Odd Muse London does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

 

7. Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at orders@oddmuse.co.uk

8. Changes to the Returns Policy

Odd Muse London reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Odd Muse London, you acknowledge that you have read and agreed to this 14-day returns policy.